One of our Top 500 customers has just complained about a shipment going missing. A minor problem, and one I think to solve with just one or two simple phone calls. I ring our Parts Distribution Centre, and after a while the receptionist says "There's no one to take your call at the moment; I'll put you on hold." And before I can protest, and say I'll call back later, the dulcet tones of 'Suicide Is Painless' fill my ears.
Am I alone in thinking that to include this song in the soundtrack for a technical helpdesk is the height of irony?