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Prompted by a communiqué from my cable company and deciding it was high time I went digital, I placed a call to said cable company's call centre and got through to a young man whose utterances, during the course of the conversation, became more and more inappropriate. For instance, he suggested that we get together and eat 'not one, but a whole roll of beschuit' (a Dutch breakfast food)...'samen een beschuitje eten' is a well-known euphemism for spending the night and sleeping together. I felt quite uneasy by the time we rang off.

Then a few hours later, he called to say that his shift had ended and he was on his way over, freaking me out like I've never been freaked out before. I put the phone down on him, but he kept ringing every couple of minutes so in the end I disconnected it. He didn't show up at my door, but I lived in mortal dread of him doing so all evening, and even today I haven't felt altogether safe.

I rang the support line again this afternoon and reported the incident to his supervisor, and they said they would deal with it, but frankly, I've no idea what that means and who's to say he won't call again and blame me? Or worse, come and find me?

I never would have thought that disclosing your details to a call centre employee in order for them to arrange whatever service you require could land you in such a pickle.



( 13 Speak Like A Child — Shout To The Top )
May. 15th, 2011 08:50 pm (UTC)
Jesus, that's terrifying! Is there anything else you can do, other than talking to his supervisor?
May. 15th, 2011 09:13 pm (UTC)
I'm not sure...I mean, technically, it's harassment, but whether the police (if I go to them) will do anything about it...
May. 15th, 2011 10:45 pm (UTC)
I think that the fact he's saying these things while also having access to your personal information make him potentially quite dangerous. :( I would probably contact the police, just so there's some kind of record of it happening.
May. 15th, 2011 08:55 pm (UTC)
Police? Possibly?

I dunno, but I'm not even slightly surprised you're freaked out and angry. That's something that had never crossed my mind as a risk.
May. 15th, 2011 09:16 pm (UTC)
Nor mine; and I've worked in customer relations for years. I've never heard of anything like this ever happening before.
May. 15th, 2011 09:25 pm (UTC)
Would it help to report this to the police? If he hasn't done anything I don't suppose they can co anything, but if it does escalate, at least they'll have something on record.
May. 15th, 2011 09:33 pm (UTC)
May. 15th, 2011 09:38 pm (UTC)
That is just so very very very wrong. More than likely he was just getting a sick and twisted power trip from making you feel uncomfortable, but still. Creeeeeeepy. Hopefully he was run over by a bus on the way home from work. Run over many, many times. >:(
May. 15th, 2011 09:54 pm (UTC)
wth? How did someone like that even get to work as a call centre employee? There has to be a code of conduct somewhere...

May. 15th, 2011 10:57 pm (UTC)
In the USA some companies are using prisoners as very low-cost call center workers.
May. 16th, 2011 12:48 am (UTC)
Have you notified the police?

May. 16th, 2011 01:04 am (UTC)
MEEP! I think I'd be seriously freaked out, too!
May. 16th, 2011 04:38 am (UTC)
That would totally give me the wiggins too.
( 13 Speak Like A Child — Shout To The Top )
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