The same with the railways. As of the beginning of this month, it costs extra to buy a ticket at the service counter. And soon, it will no longer be possible to buy international train tickets at the counter, either. Instead, people are expected to buy their train tickets from machines that more often than not, don't work...and when they do, have an enormous problem with bank and credit card fraud.
Banks are letting a lot of their staff go, too. It's no longer possible to get cash out of one's account by filling out an order and having the clerk hand the money over. Instead, we are forced to use the cashpoints, which doesn't inconvenience me personally, but which is an insurmountable obstacle for old people and handicapped. Take my father, e.g.: after two strokes, he's no longer able to make the best use of his hands, added to which, the machines just confuse him.
But the US Mail apparently still adheres to the old-fashioned ideal of good, reliable service, so I say: well done, US Mail!